How can we help? See below for frequently asked questions for delivery, returns and policies on our website.
PRE-ORDERING: Some items will be available to order in advance of the publication date. Your order will be despatched when the publication date arises.
MAKING CHANGES TO YOUR ORDER: You can amend your items whilst they're still in the shopping cart; however, once you've placed your order you will not be able to make any further changes.
THE SHOPPING CART FACILITY: Your shopping cart is a temporary cache of items that you wish to order. If you're not logged in to your account, you'll lose your items if you close your internet browser, so make sure to either log in before you start shopping, which will save your orders for the future, or to finish your purchase before you close your window.
CANCELLING ORDERS: If you need to cancel your order for any reason, please contact us and we will gladly assist you.
All prices are listed in US Dollars.
Items in your shopping cart will always reflect the most recent price displayed on the item's product detail page.
Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your cart and the time you purchase it.
Some discounts are limited time offers. Also, as the discount we are able to offer for any item is dependent upon its availability, Austin Macauley Publishers' price will necessarily change on occasions. With respect to items sold by Austin Macauley Publishers, we cannot confirm the price of an item until we receive your order.
We may, on occasion, raise the prices of items. In the event that this occurs on an item in your shopping cart, you will be notified and given the chance to cancel your order if you so wish. We may, at our discretion, waive price increases without passing them on to our customers.
If your order has been dispatched and the estimated delivery date has passed, we recommend that you ask your local postal sorting office if they've already tried to deliver it or ask your neighbour if the package has been left with them.
You should also check that the delivery address you have given us is correct. Click the "View Order Details" button next to the order to view the delivery address.
If your order hasn't arrived after the estimated delivery date, please contact us and we'll do our best to locate it.
Austin Macauley Publishers can dispatch items to almost any international address. However, in some countries customs restrictions may apply , so to avoid unexpected delays and disappointment please do check the relevant customs policies before proceeding with your order.
We use fast and cost effective methods to ensure efficient delivery of your order. We constantly review our carriers and our delivery rates to ensure we can offer a great delivery service at a competitive price.
Please note: If you reside outside USA, you are responsible for paying Import VAT and Duty.
If the contents of your order have been damaged in the post, you may return the item(s) to us for an exchange. In the event of requiring a replacement, you must contact us first and then return the item within 14 days of receipt. Austin Macauley Publishers reserve the right to charge for the additional item if the order is not returned within 14 days of the date on which we confirm that we will issue a replacement.
If you find that we've sent you the wrong items, please contact us and we will rectify the issue. However, if you find that you’ve grown quite attached to the item that you’ve received, just let us know and we'll discuss any partial refunds or additional payments.
In the event of requiring an exchange for a wrongly-sent item, you must contact us first and then return the item within 14 days of receipt. Austin Macauley Publishers reserve the right to charge for the incorrect item. If it is not returned within 14 days of the date on which we confirm that we will issue a replacement.
Our returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item.
We will also be happy to refund the delivery charge if the return is a result of our error. This does not affect your statutory rights.
It may be that you experience some technical difficulties whilst using the Austin Macauley site, so please read the following:
DIFFICULTY LOGGING IN, OR THE WEBSITE IS SLOW You may find that you have some issues whilst trying to login to your account on the website, or placing an order in the store. This is because the site uses cookies, which are small extracts of data that your browser remembers for the next time that you visit the same place; for example, your username or browsing history. You may have some issues if your browser is set to refuse cookies, or if you are running any programmes designed to block this data, such as anti-spyware or firewall programmes.
To stop your browser from blocking cookies, you can change the settings. The location of your preference settings varies depending on your browser.
If you are using Mozilla Firefox, you can find your options in Tools > Options > Cookies > Allow sites to accept cookies. Cookies are not dangerous, so you will not put your computer at any risk by changing these options. This should stop any issues that you are having with your login or the store.
Should the website take a long time to load, or not load at all, try using the 'stop' button at the top of your browser to stop the loading process and then refresh the page. Alternatively, you can try clearing out your internet history, temporary internet files or memory cache, which can sometimes become full with previous information that will slow down your browser.
If you still find that you are having difficulty accessing the website, you may need to contact your internet service provider for assistance.
We are committed to protecting your privacy. The information we learn from customers helps us to personalize and continually improve your shopping experience at Austin Macauley Publishers. We use the information to handle orders, deliver products, communicate with you about orders and promotional offers, update our records and generally maintain your accounts with us, display content such as customer reviews. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website. For more details, please read the Austin Macauley Publishers' Privacy Notice.
Under the US Data Protection Act (HIPAA, GLBA, COPPA, CCPA) we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
You have full control of your account and the information stored on your account.
If you do not want to receive email communications or other mail from us, please adjust your email notifications. (Please note that even if you do not wish to receive e.g. Conditions of Use and other legal documentation notices, etc such as the information about Privacy, you will still find that they govern your use of the website).
The HELP menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can, in addition, disable or delete similar data used by browser add-on's settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some essential features, we recommend that you leave these turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping cart, proceed to Checkout, or use any products and or services that require you to Sign In.
Please email us if you have any concerns about privacy with a thorough description and we will try to resolve the issue for you.
As you will appreciate, our business changes frequently and the Privacy Policy and Terms of Use may therefore also change.
It is possible that we will email periodic reminders of our notices and conditions, unless you have instructed us not to do so. You should also check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand by the promises that we make and will never materially change our policies and practices to make them less protective of the customer information collected previously without the consent of affected customers.
You provide information when you: Search for a product; place an order; provide information in Your Account or Your Profile. Communicate with us by phone, Email or otherwise; Complete a questionnaire or a contest entry; Provide and rate Reviews.
Examples of the information we collect and analyze include: the IP (Internet Protocol) Address used to connect your computer to the Internet; login; email address; password; computer and connection information such as browser type and version; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; the full URL (Uniform Resource Locators), through and from our website (including date and time); cookie number; products you viewed or searched for; or similar data on certain parts of our website for fraud prevention and other purposes. During some visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, and clicks, and mouse-overs), and methods used to browse away from the page.
How secure is information about me?
We are fully aware and agree with the knowledge that you, as our customers, must feel safe when you disclose your address, name, and any other relevant information. Your information is safe and secure and only you yourself will be able to access your account or view anything in relation to your account.
Also, we guarantee not to pass on your data to any third party.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
If you have forgotten your password, please click on "my account" then "forgotten password". Fill in the form for a new password to be sent to your email address.
When logging in, click on the forgot password option to reset your password.
Austin Macauley Publishers are concerned about security and makes every effort to ensure our transaction process is safe and that your personal information is secure.
The overwhelming majority of online transactions are completed safely and efficiently. However, there are some risks. Read the following advice to ensure your online shopping or selling experience is as safe and secure as possible.
Austin Macauley Publishers will never e-mail or call you to ask you to disclose or verify your Austin Macauley Publishers' password or bank account number. You should only give out this information directly on the Austin Macauley Publishers website.
If you are contacted or receive an unsolicited e-mail which asks you to confirm or provide your password, personal or banking information, disregard the request and report the incident to Austin Macauley Publishers for investigation.
If you receive a suspected fake Austin Macauley Publishers e-mail, discover a spoof on Austin Macauley Publishers website, please report it to us, forwarding any suspicious e-mail including the full headers directly to [email protected].
Passwords are case sensitive. This means that 'SMITH' and 'smith' are considered as two separate passwords. If you have used capitals when creating your login details, remember to capitalise every time that you access your account.
Passwords must be a minimum of five characters
It's best to avoid passwords that are easy to guess such as "secret", "password" or "123456". We also suggest that you avoid using your name, e-mail address or other personal information that is easy to obtain. Though it's not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password "rivers2!%" is a much stronger password than "rivers".
As a customer, subscriber or competition entrant, you will occasionally receive email updates about special offers and other news. We hope that you'll find these interesting, but if you'd rather not receive them then you can change your account settings by unsubscribing if you have signed up to marketing email communication.
At Austin Macauley Publishers, we want you to be completely satisfied with your purchase. If you are not happy with an item, you can return it in its original condition within 14 days of the date you received it.
While U.S. law does not provide a universal cooling-off period, we offer a 14-day return policy for all physical products. Unfortunately, this policy does not apply to digital items (e.g., eBooks) once they have been downloaded.
To initiate a return within this 14-day period, please contact us. Ensure the item is securely packaged and shipped back to us within 14 days of receiving it.
You are responsible for the return shipping costs unless the item was delivered to you in error or is damaged. We recommend using a traceable shipping service for returns and if we do not receive the item back from you, we may arrange for collection at your expense. Once we receive your returned item and confirm its condition, we will process your refund, including the standard shipping charge for the item.
For more details about your rights regarding returns, please refer to the Federal Trade Commission (FTC) website at: www.consumer.ftc.gov
If you have any grievances about Austin Macauley Publishers, we want to hear from you so we can improve our service. Please e-mail us at [email protected] and we'll consider your comments carefully.
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